Refund Policy
Transparent and straightforward refund terms for your confidence
Overview
At MeadowLaneKitchen, we realize that plans may change, and we commit to providing clear refund policies. This document details the criteria for issuing refunds for our yacht charter services.
Ensure you understand this policy thoroughly before confirming your booking. By reserving a charter with MeadowLaneKitchen, you consent to these refund conditions.
Standard Cancellation and Refund Schedule
More than 72 Hours Before Charter
Qualified for: Complete refund except for processing charges
Processing Duration: 5-7 business days
Processing Charge: €50 for credit card payments
Requirements: Cancellation must be made in written form via email or phone contact
24-72 Hours Before Charter
Qualified for: Half of the payment for the entire charter
Processing Duration: 7-10 business days
Processing Charge: €25 deducted from the refunded amount
Requirements: A legitimate reason is required; associated administrative costs incurred
Less than 24 Hours Before Charter
Qualified for: No possibility of refund
Exception: Situations of urgency may be considered
Alternative: An allowance for a charter may be given at the discretion of the management
Requirements: Proof is required for emergency scenarios
Weather-Related Cancellations
Our Weather Guarantee
Our highest concern is your safety. If the captain, certified by our company, declares weather conditions unsafe for sailing, we provide several alternatives:
- Complete Refund: If rescheduling is not feasible, a full refund will be offered
- Reschedule: Rebook the charter to a future date without additional fees
- Charter Credit: A credit that is valid for one year from the original charter date
Weather Assessment Procedure
We conduct a thorough weather evaluation which includes:
- Assessment of wind speeds and patterns
- Surveillance of sea conditions and wave heights
- Predictions on visibility and rain
- Appraisal of Coastal Guard bulletins and cautions
- Inspection by professional captain for safety concerns
Timeline for Decision: Determinations regarding weather cancellations are made at most 4 hours prior to the planned departure.
Medical Emergency Refunds
Urgent Circumstances
Medical emergencies are unforeseen. Special consideration might be granted for circumstances such as:
- Sudden health issues or injuries that necessitate hospital care
- Death within the immediate family circle
- Urgent military orders or recall
- Compulsory jury service or judicial summon
- Natural calamities disrupting travel
Proof Needed
For processing requests of emergency refunds, necessary documents include:
- Medical verification or hospital records
- Certificate of death (when applicable)
- Military directives
- Judicial notice or jury service documentation
- Emergency announcements or advisories on travel
Processing: Upon submission of the required documents, emergency refunds take 3-5 business days.
Operational Cancellations
Equipment Malfunctions
Should the designated craft suffer mechanical failures that are irreparable:
- Substitute Vessel: A similar replacement vessel will be sought
- Full Refund: If an appropriate substitute is unavailable
- Partial Refund: If the alternative offered is priced differently
- Indemnity: Additional compensation might be offered for the hassle
Crew Issues
In the rare instance that certified crew is unattainable:
- We will endeavor to arrange a replacement crew when possible
- A complete refund will be provided if the charter cannot be operated
- Opportunity to reschedule at no extra charge
Refund Processing
Method of Repayment
Refunds are reverted back to the original method utilized for payment:
- Credit Cards: Within 5-7 business days
- Bank Transfers: Within 7-10 business days
- Cash/Cheque: Within 3-5 business days
Handling Charges
Credit Card Handling
A €50 charge for cancellations made over 72 hours ahead
Bank Transfer Handling
A €25 charge for all bank transfer repayments
International Transactions
Extra charges may be applicable for transactions across borders
Charter Credits
Occasions for Credit Issuance
In specific situations, charter credits may be granted instead of refunds:
- Cancellations made within less than 24-hours notice
- Charters called off due to weather
- Requests for voluntary rescheduling
- Inconveniences due to operational factors
Terms for Credits
- Validity: Effective for 12 months from issuance
- Transferability: Credits cannot be transferred to others
- Value: Equivalent to the full charge of the charter (excludes processing fees)
- Applicability: Usable for any available charters
- Expiration: There will be no extensions past 12 months
Partial Service Repayments
Disturbances in Service
If an ongoing charter experience is interfered with or cut short by events within our influence:
- Refund is prorated based on the segment of unutilized service
- Future charter credit matching the undelivered service's value
- Offer of complimentary services or upgrades
Interruptions Caused by the Guest
If a charter concludes prematurely due to the actions or safety breaches of a guest:
- No reimbursement for the remaining duration
- The full payment is still required to be settled
- Potential additional fees could be charged
Dispute Resolution
In case of disagreement with a refund judgement, the following can be pursued:
- An assessment request to our team of managers
- Submitting further details or proof
- Attempting to reconcile through consumer advocacy groups
- Exploring legal options as per the jurisdiction's laws
Steps for Refund Application
Step 1: Initiate Contact
Present your petition for refund through:
- Email: [email protected]
- Phone: +34 932 24 04 07
- Direct visit to our office at the marina
Step 2: Furnish Details
Supplement your request with:
- The number proving your booking
- Time and date of the charter
- Explanation for the cancellation
- Relevant documentary evidence (if necessary)
- Preference for how you wish to receive the refund
Step 3: Evaluation and Completion
Our customer team will acknowledge your query within a day, review against our policy, deliver an outcome in 2 days and process sanctioned refunds as per the timeframes given.
Essential Reminders
- All petitions for refunds must be documented in written form
- Reimbursements are issued in €, irrespective of the original payment's currency
- Purchase of travel insurance is highly suggested
- Alterations to this policy will be notified 30 days in advance
- Refunds abide by all relevant tax laws and regulations
Contact Details
For inquiries about our refund process or to forward a refund request:
Department of Refunds
MeadowLaneKitchen Marine Services Ltd.
Marina Port Vell
Barcelona 08039
Spain
Phone: +34 932 24 04 07
Email: [email protected]
Office Hours: Monday to Friday, 9:00 AM – 5:00 PM